Refund policy
We'd rather you tell us it didn't work than quietly never come back. Here's the promise, and the small print that lets us keep offering it.
The 30-night promise. If it doesn't help you wind down, message us within 30 nights of delivery and we'll refund the product price in full — whichever pack you bought.
How to claim
Email hello@nestandtemple.com.au with the email address or order number you used at checkout, any time within 30 nights of your parcel arriving. That's the whole process. You don't need to give a reason or fill in a form.
Refunds are processed within 2 business days of us receiving your message and go back to your original payment method. Your bank usually takes a further 3–5 business days to show it.
The small print
- One claim per customer or household, on your first order.
- Keep the bottle you've opened — nothing to pack, nothing to explain.
- On 2- and 3-packs, unopened bottles are posted back to us for the refund. Get in touch first and we'll tell you where to send them. Return postage is at your cost.
- Shipping charges are not refunded on change-of-mind claims. If your order shipped free, there's nothing to deduct.
- Refunds are issued to the original payment method only. We can't refund to a different card, account or person.
Faulty, damaged or wrong items
This is different, and the small print above doesn't apply. If something arrives broken, leaking, or isn't what you ordered, email us within 7 days with a photo. We'll replace it or refund you in full — including the shipping you paid — and you won't need to return anything.
Large and wholesale orders
Wholesale, corporate and event orders are arranged directly with us and are covered by separate terms agreed at the time. Please use our wholesale programme or contact us.
Your rights under Australian Consumer Law
The 30-night promise is something we offer on top of your legal rights — it doesn't replace them or limit them in any way. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You're also entitled to have the goods repaired or replaced if they aren't of acceptable quality and the failure doesn't amount to a major failure.
Contact
Nest & Temple, 78 Unley Road, Unley SA 5061 · hello@nestandtemple.com.au · (08) 8172 1666